Is anyone else getting inundated with junk mail from Shaw trying to push their cable or phone services?
I had a bad experience with Shaw in 2000 when I was living in Dogwood Gardens. We had high speed Internet with them and decided to change over to Telus. Bottom line was the service from Shaw sucked. But that's neither here nor there. Some people will have a bad experience with a company and someone else will have a wonderful experience. When I lived at Dogwood Gardens we were on a business account with Shaw to provide cablevision to all the units. Cable was included in our monthly strata fee. We did not have individual accounts with Shaw. When the technician showed up to disconnect our Internet - about one month after we'd cancelled - he went to the tech service area. Didn't need to come into our house. While he was disconnecting the Internet he saw that we had cablevision. Well duh, like it or not, everyone at Dogwood Gardens had cablevision. It came out of our strata whether or not we even owned a TV set. This technician noticed that we did not have an account with Shaw for cablevision. No kidding. Dogwood Gardens was a business account, not individual accounts. So he decided we were stealing cable and took it upon himself to disconnect our cablevision. Without a word to us of course. Remember, he didn't have to come into our house. We phoned Shaw to say we had no service. And here we got the big runaround. Transferred to business accounts, transferred back to personal accounts, and back again. No one wanted to take responsibility for why we had no cablevision. After about 45 minutes we got a manager on the phone and it was discovered then that the Internet man had disconnected our cablevision. We were told it would be connected again in 3 days. Huh? Whose fault is it that some guy took it upon himself to willy nilly cancel our cable? You think they'd be out there lickety split to fix this, but they weren't.
I did fax a complaint to Shaw about it taking 3 days to reconnect our cablevision, but they did not have the courtesy to respond to me.
So I severed all ties with Shaw. I'll never use their TV service, phone, or anything else of theirs ever again.
When we moved into our current house a little over 2 years ago we've been receiving lots of junk mail from Shaw. And if that's not bad enough, in duplicate. One envelope will be addressed Current Resident Main. And the second one will be addressed to Current Resident Basement. What does Shaw think I'm going to do? Read one upstairs and then run down to the basement and read the other one? I've been sending them all back marked "refused" but they keep coming. I did complain to them that they didn't have the courtesy to respond to my fax from 2000 but have the audacity to send me junk mail in duplicate. This time I received a response from Shaw that they would remove my address from their mailing list. That was 5 months ago and the junk mail keeps coming in duplicate. Including two more today from Shaw Digital Cable wanting me to sign up for their service. And the odd thing was the phone number to sign up for their service can't be traced while doing a reverse search on www.411.ca.
How annoying can a company be?
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